Packages and milestones
- Before work starts: full refund, no questions asked. Work starts within one business day of payment; cancel by email before that.
- After work starts: you pay for the share of the scope completed by the day you cancel, measured against the proposal, and receive everything finished so far. The rest is refunded.
- After acceptance: a delivered and accepted milestone is not refundable, but defects found within 30 days are fixed at no charge under the warranty.
- Our fault: if we cannot deliver what the proposal says, you choose between a fix at our cost and a refund for the undelivered part.
Hour blocks and support plans
- Unused hours in a block are refunded on request at any time within the block's validity.
- Monthly support plans can be cancelled any month; the current month is not refunded once it has started, and no further months are charged.
Consultations and specifications
A consultation or specification is refundable until we send the written result. After delivery it is not refundable, but its price is credited toward a package ordered within 30 days.
How to request a refund
Write to [email protected] with the invoice number. We confirm within two business days and send the money back the same way it was paid within five business days; your bank or PayPal may take a few more days to show it. Please contact us before opening a dispute with your bank or PayPal; it is faster, and we will always honour this policy.