Refund Policy
Last updated September 18, 2026
This policy explains when VeriAxis Group LLC (“VeriAxis”, “we”) refunds a payment. It applies to everything sold on this site. Where a payment was processed by a third-party merchant of record, that provider issues the refund on our instruction and its own buyer terms also apply.
1. My Credit (consumer products)
- First report. Free. Nothing to refund.
- One refresh ($4.99). If the refresh does not deliver an updated report within 24 hours of payment, or delivers an error, we refund it in full. Ask within 14 days of payment.
- 30 days of refreshes ($9.99). Full refund if requested within 14 days of payment and no refresh has been used. If refreshes were used, we refund the unused part of the 30 days pro rata on request. The plan does not renew automatically unless you turn renewal on, and you can cancel renewal at any time.
- What is not refundable. A report you received that shows information you did not expect. We show your data as the bureau reports it; disputes about its content go to the bureau for free, and we link the route on the page.
2. Agency plans and verification fees
- Our fault. If a verification fails or returns an erroneous result because of a defect or outage on our side, we credit or refund the fee for that verification.
- Legitimate outcomes are chargeable. A result of name mismatch, unverified, or declined is a valid result of work performed and is not refundable.
- Monthly plans. Full refund if requested within 14 days of the first payment and fewer than 10% of the included checks were used. Otherwise cancel at any time, effective at the end of the paid month; we do not pro-rate a partial month.
- Third-party screening fees. Once an order is placed with a screening agency it cannot be refunded by us.
3. How to ask
Email [email protected] from the address you paid with, with the date of payment and the amount. We answer within 2 business days. Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank.
4. Billing errors and duplicates
Duplicate charges and charges you did not authorize are refunded in full as soon as we confirm them. Query any charge within 60 days.
See also the Terms of Service and the Privacy Policy.